SecretShopperDigital.com
Digital Usability Study
Nearly every encounter your customers has with your business begins online. Yet, in depth reviews of a business's online presence are sometimes overlooked. Yuthas Marketing understands how demanding evaluating every page of a website, listing information on third party sites and social media can be and is here to help. Stay ahead of any asset manager. See your business as your customers see it with an actionable audit of the platforms that are designed to expand your brand and show your business at its best.
Digital Usability Studies.
We've all been there.
But it's a place where you don't want your customers to go. Because an unrewarding visit can literally drive your customers away. Broken links and sites that create confusion or are difficult to navigate don't deliver when they're needed most and they do not represent your business at its best.
And it's not just your website. There can be listings with inconsistent information, questions unanswered and comments with no response. That's not to mention social media.
Every business has and needs so many platforms to display their information, it is nearly impossible to keep up. Yuthas Marketing understands and is here to help. Don't be caught off-guard when an asset manager or potential client makes a critical review of your business's online presence. Be ahead of any potential problems by ensuring that you are delivering clear, concise and actionable information. Enjoy the peace of mind of knowing that your online presence is in perfect order.
Digital Secret Shopper doesn't need access to any of your proprietary information, because that's not what we're there for. We're there to analyze your user's, or shall we say, your shopper's soon-to-be client's online experience with your business.
Too frequently overlooked, this is where service and motivation actually begins.
This is just a sample list of what Digital Secret Shopper takes a careful examination of:
- Website functionality and the user experience.
- Ease of goal completion.
- Social media platform overall appeal, engagement and content.
- Listing accuracy on important sites such as Google My Business and Yelp.
- Images that are inviting and appealing.
- Reviews and responses.
- UNAP and listing consistency that is so crucial for SEO
and more.
We provide a usability study that contains valuable information from a fresh perspective and actionable suggestions to enhance your user's experience and correct any overlooked problems.
Have the peace of mind knowing that your clients can expect the very best from your business, as evidenced by their first impression and ongoing digital encounters. To learn more and for a free estimate, contact us at YuthasMarketing@gmail.com or call (303) 523-2218.
